Introduction
At Square Dent Plumbing, protecting your privacy is something we take seriously. Since 1990, we have proudly served homeowners, property managers, and businesses across Denton, TX and surrounding communities throughout Denton County and the greater North Texas region. As part of our commitment to transparency and trust, this Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at https://emergencyplumberdentontx.com or contact us for plumbing services.
By using our website, submitting a contact form, calling our office, or requesting any of our plumbing services — including drain cleaning, water heater repair, slab leak detection, sewer line repair, and more — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.
This policy applies to all users located in Denton, TX, surrounding service areas including Frisco, Lewisville, Flower Mound, Carrollton, The Colony, Little Elm, Prosper, Celina, Corinth, Sanger, Argyle, Krum, Aubrey, Roanoke, Northlake, Highland Village, Lake Dallas, and Coppell, and anywhere else our website may be accessed.
Who We Are
Square Dent Plumbing is a fully licensed, insured, and award-winning plumbing company based in Denton, Texas. We operate with a team of 50 skilled plumbing professionals and a fleet of 10 fully equipped service vehicles. We provide residential and commercial plumbing services 24 hours a day, 7 days a week, including holidays and after-hours emergency calls.
Our certifications include Master Plumber, Journeyman Plumber, Responsible Master Plumber (RMP), and Medical Gas Piping Installation Endorsement. We are insured through nationally recognized carriers including NEXT Insurance, Hiscox, Liberty Mutual, Nationwide, and Travelers.
For questions related to this Privacy Policy or your personal information, contact us directly:
Information We Collect
When you interact with Square Dent Plumbing through our website or by contacting us directly, we may collect the following categories of personal information:
1. Information You Provide Directly
When you fill out a contact form, request a quote, book a service appointment for water leak detection, gas line repair, bathroom remodeling, or any other service, or reach out via phone or email, we may collect:
- Full Name — To identify and address you properly
- Phone Number — To schedule appointments and provide service updates
- Email Address — To send confirmations, receipts, and follow-up communications
- Physical Address or Service Location — To dispatch our team and provide accurate service across all service areas
- Nature of Plumbing Issue — To prepare our team with the right equipment, whether for hydro jetting, pipe repiping, or sewer camera inspection
- Preferred Appointment Date and Time — To schedule your service efficiently
- Payment Information — Processed through secure, third-party payment processors; we do not store credit card data on our servers
- Any Additional Details You Choose to Share — Including photos, descriptions, or special instructions related to your plumbing issue
2. Information We Collect Automatically
When you visit our website at https://emergencyplumberdentontx.com, certain information may be collected automatically through standard web technologies including cookies, server logs, and analytics tools. This may include:
- IP Address — Used for security, fraud prevention, and general geographic analytics
- Browser Type and Version — To optimize website display and compatibility
- Device Type — Desktop, tablet, or mobile
- Operating System — For technical compatibility purposes
- Pages Visited — To understand how users navigate our services and service area pages
- Time Spent on Pages — To identify helpful versus confusing content
- Referring URL — The website or search engine that directed you to our site
- Date and Time of Visit — For traffic analysis and security monitoring
- Clickstream Data — The sequence of pages you visited during your session
This data is primarily used in aggregate, non-identifiable form to improve our website performance, user experience, and digital marketing efforts.
3. Information From Third-Party Sources
We may receive information about you from trusted third-party platforms that we use to operate our business. These may include:
- Google Business Profile — Reviews, messages, and booking inquiries submitted through our Google listing
- Angi (formerly Angie's List) — Service requests and review data submitted through the Angi platform
- HomeAdvisor — Lead and contact information from service requests
- Yelp — Reviews and direct messages submitted via Yelp
- Social Media Platforms — Information from business pages or paid advertising interactions on platforms such as Facebook and Instagram
- Referral Partners — Contact information provided by contractors or partners who refer customers to us
We handle third-party sourced information with the same level of care and protection as information you provide directly.
How We Use Your Information
Square Dent Plumbing uses your personal information for the following legitimate business purposes:
Service Delivery
- Scheduling and dispatching plumbing technicians to your location across Denton County and surrounding areas
- Communicating appointment confirmations, service updates, and arrival notifications
- Diagnosing and resolving your plumbing issue efficiently — from toilet repair to water damage restoration
- Following up after service completion to confirm satisfaction
- Processing payment for services rendered
- Providing warranties or service guarantees where applicable
Business Operations
- Maintaining accurate customer records and service history
- Managing internal dispatching and technician assignments
- Coordinating follow-up inspections or repair visits
- Generating invoices and maintaining accounting records
Customer Communication
- Responding to inquiries submitted via our contact form, phone, or email
- Sending appointment reminders and scheduling updates
- Sharing special promotions, seasonal offers, or service discounts (with your consent)
- Gathering feedback and reviews after service completion
- Notifying you of important updates to our services or policies
Marketing and Advertising
- Displaying relevant advertisements on platforms such as Google Ads, Facebook, and Instagram based on your interactions with our website
- Sending email newsletters or promotional messages (you may opt out at any time)
- Analyzing website traffic to improve our content, service pages, and user experience
- Tracking campaign performance to optimize our marketing investment
Legal and Compliance
- Complying with applicable Texas state laws, federal regulations, and local Denton County ordinances
- Responding to lawful government requests, court orders, or legal proceedings
- Protecting the rights, safety, and property of Square Dent Plumbing, our employees, customers, and the public
- Investigating complaints, disputes, or potential fraud
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or legitimate business needs.
General Retention Guidelines
| Data Category | Retention Period |
|---|---|
| Customer Service Records | Minimum 5 years following your last service interaction |
| Financial & Payment Records | Minimum 7 years (IRS & Texas state tax requirements) |
| Website Analytics Data | Anonymized in aggregate; identifiable data deleted within 26 months |
| Email Marketing Records | Until you unsubscribe or request removal |
| Legal Correspondence | Retained as required by applicable statutes of limitation |
When your information is no longer needed, we will securely delete or anonymize it in accordance with industry best practices.
Data Security
Protecting your personal information is a priority at Square Dent Plumbing. We implement a variety of physical, technical, and organizational security measures designed to safeguard your data from unauthorized access, loss, misuse, or disclosure.
Our Security Measures Include:
SSL/TLS Encryption
Our website uses HTTPS encryption to protect data transmitted between your browser and our server.
Secure Payment Processing
All payment transactions are handled through PCI-DSS compliant third-party processors; we do not store raw payment card data.
Access Controls
Only authorized employees with a legitimate business need can access customer data.
Regular Security Audits
We periodically review our data security practices and systems.
Employee Training
Our team is trained on privacy best practices and data handling procedures.
While we take all reasonable precautions, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections at all times.
Children's Privacy
Our website and plumbing services are intended exclusively for adults aged 18 and older. Square Dent Plumbing does not knowingly collect personal information from individuals under the age of 13.
If you are a parent or legal guardian and believe that your child has submitted personal information to us without your consent, please contact us immediately at squaredentplumbing@gmail.com or call (940) 413-0111. We will promptly investigate and delete any such information from our records upon verification.
Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information within a reasonable timeframe upon verification of your identity.
Right to Correction
If any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will update your records promptly upon verification.
Right to Deletion
You may request that we delete your personal information from our records. Please note that we may be required to retain certain information for legal, financial, or safety reasons even after receiving a deletion request.
Right to Opt Out of Marketing
You may opt out of receiving marketing emails or promotional communications from us at any time by clicking the "Unsubscribe" link in any marketing email, emailing us at squaredentplumbing@gmail.com with the subject line "Unsubscribe," or calling us at (940) 413-0111.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us directly. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.
Please note that opting out of marketing communications will not affect transactional messages related to an active service appointment or ongoing business relationship.
How to Submit a Privacy Request
To exercise any of your privacy rights, please contact us:
We will respond to all verified requests within 30 business days. We may need to verify your identity before processing your request to protect your information from unauthorized access.
Texas-Specific Privacy Notice
Square Dent Plumbing operates in full compliance with applicable Texas state privacy laws and regulations, including the Texas Identity Theft Enforcement and Protection Act and the Texas Business and Commerce Code.
Texas residents have the right to:
- Know what personal information is being collected about them
- Know whether their personal information is being disclosed and to whom
- Opt out of the sale of personal information (we do not sell personal information)
- Request deletion of personal information subject to applicable exceptions
- Receive equal service and pricing regardless of whether they exercise their privacy rights
For Texas-specific privacy inquiries, contact us at squaredentplumbing@gmail.com.
Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by Square Dent Plumbing. These may include:
- Google Maps
- Google Business Profile
- Angi
- HomeAdvisor
- Yelp
- Payment processing platforms
This Privacy Policy applies only to https://emergencyplumberdentontx.com. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party site you visit through links on our website.
Changes to This Privacy Policy
Square Dent Plumbing reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on this page at https://emergencyplumberdentontx.com/privacy-policy/
- Notify users of material changes via email or a prominent website notice where appropriate
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following any update constitutes your acceptance of the revised policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Square Dent Plumbing handles your personal information, please do not hesitate to contact us. We are happy to assist and are committed to resolving any privacy concerns promptly and transparently.
Square Dent Plumbing
1823 N Locust St, Denton, TX 76201, USA
📞 Phone: (940) 413-0111
📧 Email: squaredentplumbing@gmail.com
🌐 Website: https://emergencyplumberdentontx.com
Business Hours: Open 24 Hours a Day, 7 Days a Week
Emergency Services: Available 24/7 — Including Holidays and After Hours
Call (940) 413-0111 — Available 24/7This Privacy Policy was prepared specifically for Square Dent Plumbing and reflects the data practices of this business. It is not intended as legal advice. For questions about legal compliance, please consult a qualified attorney.